Refunds - *UPDATED* June 7/2022
Cancelation and refunds are not possible, please be committed if you apply with us. We are transparent in our work ethic and scheduling, which is always available on our public trello. In the case of emergency, a hold on payments can be discussed. If Kemonokapi chooses to cancel your commission, a full refund will be given.
Delayed delivery of DTD - *NEW* March 3/2021
If you fail to deliver your DTD in a timely manner after the request for one, we may cancel your commission. With good reason, we will wait and arrange our schedule, but after 6 months your commission is subject to cancellation at our discretion. If you are at fault for delay, your initial deposit will not be refunded.
Regarding Commissions from Minors - *NEW* August 16/2020
Under no circumstances will we take commissions from minors. You MUST be 18+ to enter into a contract with us, and you may not use a guardian or other adult to apply in your stead. You as an individual must be 18 or older.
Payment Plans and Late Payments - *UPDATED* June 7/2022
If you are late for a previously agreed upon monthly payment without first discussing the circumstances with us, you will be charged a $100 USD fee per month of delayed payment in addition to the total cost of your suit. If you apply and then back out or fail to make payments, you will be blacklisted from ALL future purchases.
Pricing
Pricing is always subject to change between commission openings. Your quote is only valid for the opening in which you submit for one, or until otherwise stated. Quotes are not given unless commissions are open or otherwise stated. Prices are in USD and only Paypal is accepted.
Ordering
You must be 18 or older to place an order. Proof of age my be requested. Please reply promptly when your order is accepted.
Deadlines
I do not accept guaranteed deadline requests. I can try my best to reach an estimated deadline, but we are two people and can only do so much. Projects can be pushed back or delayed for unexpected reasons. Progress updates are shared with all commissioners via the Kemonokapi Family telegram chat.
Shipping
The buyer must pay all shipping costs. Please keep in mind I am considered to be international by most, and shipping costs can range anywhere from $150-$300 USD, perhaps more. If you have concerns please contact me in advance.
Repairs and Alterations - **Updated** March 3/2021
You have 7 days from the time you receive your suit to inform me of any maker errors. Any errors by myself during that time will be fixed at no charge. Should you be able to make repairs yourself rather than send to me, I will instead compensate for supplies when provided with receipts and proof of maker error. The client will pay shipping back to Kemonokapi, and we will pay shipping back to the client.
Large repairs caused by wear and tear from regular use can also be done at a rate of $30 per hour. We can also update certain aspects of old suits using new methods, such as padding replacement. The owner of the suit in question will pay shipping costs. I can also perform repairs at conventions. Please contact me with any concerns. In this case all shipping charges are covered by the client.
Etc
This is a custom built work of art made two artists. There might be simplifications in design, slight error in patterns, and other general differences between your submitted design and the finished suit. Please understand there can be small variances in translation.
Cancelation and refunds are not possible, please be committed if you apply with us. We are transparent in our work ethic and scheduling, which is always available on our public trello. In the case of emergency, a hold on payments can be discussed. If Kemonokapi chooses to cancel your commission, a full refund will be given.
Delayed delivery of DTD - *NEW* March 3/2021
If you fail to deliver your DTD in a timely manner after the request for one, we may cancel your commission. With good reason, we will wait and arrange our schedule, but after 6 months your commission is subject to cancellation at our discretion. If you are at fault for delay, your initial deposit will not be refunded.
Regarding Commissions from Minors - *NEW* August 16/2020
Under no circumstances will we take commissions from minors. You MUST be 18+ to enter into a contract with us, and you may not use a guardian or other adult to apply in your stead. You as an individual must be 18 or older.
Payment Plans and Late Payments - *UPDATED* June 7/2022
If you are late for a previously agreed upon monthly payment without first discussing the circumstances with us, you will be charged a $100 USD fee per month of delayed payment in addition to the total cost of your suit. If you apply and then back out or fail to make payments, you will be blacklisted from ALL future purchases.
Pricing
Pricing is always subject to change between commission openings. Your quote is only valid for the opening in which you submit for one, or until otherwise stated. Quotes are not given unless commissions are open or otherwise stated. Prices are in USD and only Paypal is accepted.
Ordering
You must be 18 or older to place an order. Proof of age my be requested. Please reply promptly when your order is accepted.
Deadlines
I do not accept guaranteed deadline requests. I can try my best to reach an estimated deadline, but we are two people and can only do so much. Projects can be pushed back or delayed for unexpected reasons. Progress updates are shared with all commissioners via the Kemonokapi Family telegram chat.
Shipping
The buyer must pay all shipping costs. Please keep in mind I am considered to be international by most, and shipping costs can range anywhere from $150-$300 USD, perhaps more. If you have concerns please contact me in advance.
Repairs and Alterations - **Updated** March 3/2021
You have 7 days from the time you receive your suit to inform me of any maker errors. Any errors by myself during that time will be fixed at no charge. Should you be able to make repairs yourself rather than send to me, I will instead compensate for supplies when provided with receipts and proof of maker error. The client will pay shipping back to Kemonokapi, and we will pay shipping back to the client.
Large repairs caused by wear and tear from regular use can also be done at a rate of $30 per hour. We can also update certain aspects of old suits using new methods, such as padding replacement. The owner of the suit in question will pay shipping costs. I can also perform repairs at conventions. Please contact me with any concerns. In this case all shipping charges are covered by the client.
Etc
This is a custom built work of art made two artists. There might be simplifications in design, slight error in patterns, and other general differences between your submitted design and the finished suit. Please understand there can be small variances in translation.